IssueBridge is a business productivity tool specifically designed to support issue tracking and defect tracking.  The purpose of the tool is to streamline the issue resolution lifecycle and increase the quality of work through prioritization and accountability.

What is an issue?

During day-to-day business operations, issues arise.  In our glossary of terms, an issue is a fundamental unit of work.  Issues have a specific status and are expected to be resolved within a given time frame.  Issues have a collection of chronological and historical attributes.  Generally speaking, issues can also be categorized and may require prioritization with respect to other issues.  As an example, issues can consists of bugs, R&D efforts, handling a support call, or working on an assignment to generate some documentation or copy.  Common attributes of an issue are a general description, identification of an originator, a status, a due date and an assignee.  Monitoring the changing state (opened or closed status) of of this descriptive and historical information in a common repository and format that is readily accessible is called issue tracking.

How does IssueBridge help streamline the issue resolution lifecycle?

IssueBridge is designed to track issues during the issue resolution lifecycle.  When you have a large number of different tasks to accomplish, it is often difficult to determine which one should be addressed first. Often times, a problem might go unresolved because it was forgotten or overlooked. IssueBridge provides a repository for issue tracking. IssueBridge allows you to track your open issues from inception to resolution without the fear of forgetting the problem exists.  When running reports against the issue repository, you can specify how you want the results to be ordered.  You can also identify certain filters based on category, priority, status, assignee and date.  IssueBridge builds personalized and prioritized work queues for each project member identifying what issues are currently assigned to them.  Information from IssueBridge is easily available and sensibly organized.  IssueBridge helps organize your issue tracking and defect tracking activities into one common repository that is accessible from any internet connected computer.

Within a normal project team or department, there is usually a diverse gathering of various skill sets. IssueBridge is a collaboration tool that facilitates communication between the members of a project team and helps you and your team tap into your internal resources.

How does IssueBridge increase the quality of work?

Inherent to the use of the tool, IssueBridge provides built-in accountability. When a decision is made during the resolution of an issue, that decision is logged as a historical event (work history entry).  IssueBridge helps project managers and team managers account for decisions made.  It provides a reference of all the parties involved in that issue's resolution.

As a project management tool, IssueBridge can also help you to identify overworked and available team members who may be under-utilized.  Issue tracking and defect tracking with IssueBridge can help reduce the number of failed interactions your customers may experience as a result of effectively working the issue resolution lifecycle.