Based on the definition of an issue, IssueBridge provides a central repository for you and your organization to store and maintain solutions to problems you face on a daily basis.  While using IssueBridge during the issue resolution lifecycle, you will be entering  descriptive information as part of your issue tracking activities.  The information stored within this issue tracking is a valuable asset of your organization.  IssueBridge assists you with the management of your knowledge assets. When you deploy IssueBridge within your organization, you immediately start building a knowledge base of your domain experience. This repository of knowledge can prove to be very valuable to your organization down the road.  By searching the IssueBridge repository, you may identify a previous solution to a similar problem previous experienced.  The resolution of that similar problem may significantly shorten the resolution of the problem you are experiencing.  During the use of IssueBridge for issue tracking and defect tracking, you are simultaneously building your organization's knowledge assets.  The effective organization of these assets with IssueBridge is called knowledge management.

Knowledge Management

There are many definitions of Knowledge Management. AIAI, the Artificial Intelligence Applications Institute of Edinburgh, UK provides the following lucid and logical definition: